Garantie- en retourbeleid

1. Return & Exchange Policy

Due to the custom-engineered nature of our products — including electric hoists, crane components, light-duty cranes, and related lifting equipment — all orders are built to customer specifications. As is standard practice in the B2B heavy machinery industry, we do not accept returns or exchanges for change-of-mind, incorrect ordering, or buyer-side specification errors.

We encourage all buyers to carefully confirm technical specifications, dimensions, voltage requirements, working conditions, and installation parameters with our sales team before placing an order.

For any pre-shipment order cancellation, please contact us immediately. Cancellation eligibility depends on production status at the time of the request.

2. Warranty

We stand behind the quality of our manufacturing. All products are covered by a 12-month warranty from the Bill of Lading (BL) date.

The warranty covers:

• Errors in design
• Errors in the use of materials
• Repair or replacement of parts due to fabrication defects

The warranty does NOT cover:

• Damage caused by abnormal use, misuse, or overloading beyond rated capacity
• Damage caused by negligence or carelessness in operation
• Normal wear and tear of consumable parts, such as brake pads, wire ropes, and bearings under normal service
• Damage resulting from failure to follow installation, operation, or maintenance instructions
• Damage caused by unauthorized modification or repair by third parties
• Damage caused by force majeure events, such as fire, flood, or earthquake

3. Warranty Claim Process

If a defect covered under warranty is identified, the buyer should:

1. Contact us immediately via email or WhatsApp with a description of the issue.
2. Provide photographic or video evidence of the defect.
3. Our technical team will assess the claim and respond within 3–5 business days.
4. If the claim is confirmed as a covered defect, we will provide one of the following remedies at our discretion:
   • Replacement parts shipped at our cost
   • Repair guidance with technical support
   • In cases where repair or replacement is not feasible, a partial or full refund

Shipping costs for warranty replacement parts are covered by us. Any import duties or local taxes on replacement shipments remain the buyer's responsibility unless otherwise agreed in writing.

4. Shipping Damage

Inspect all shipments upon receipt. If packaging or products are visibly damaged:

1. Note the damage on the delivery receipt before signing.
2. Take clear photos of the damaged packaging and products.
3. Notify us within 3 business days of delivery.
4. We will work with the shipping carrier to file a claim and arrange a resolution.

For any questions regarding this policy, please contact us via email or WhatsApp as listed on our Contact page.